Access the house

1. Your Check-in Time

• Check-in is available from 3:00 PM onward.

(A note on early check-in: This is subject to availability and must be requested in advance, as your unique access PIN needs to be programmed for a specific activation time. For our full early check-in policy and fee details, please see the House Rules & Policies page.) 

2. Your Door Codes

Our secure access system uses two separate PIN codes for your stay:

• Initial Check-in PIN: A temporary, one-time PIN code will be sent to you approximately 24 hours before your check-in time. This code is for your initial entry into the house.

• Permanent Door Code: Once you have checked in and completed the guest registration by sending us clear photos of all registered guests' passports or IDs via the messaging platform where you made your booking, we will send you your permanent door code.

3. How to Open the Main Door

Please refer to the image below. Using the Philips smart lock is simple:

⚠️⚠️ PLEASE READ: A Tip to Avoid a Temporary Lockout

To use the keypad, please swipe it with your palm and avoid touching the black circle fingerprint sensor (located just below the square camera).

If the fingerprint sensor is accidentally touched by an unregistered finger, the lock may enter a security mode and become unresponsive for 3-5 minutes. If this happens, please do not worry! Simply wait patiently for the lock to become active again, then enter your PIN.

Using the palm of your hand to swipe is the best way to avoid this!

Step 1: Wake Up the Keypad

• • • Simply swipe your hand across the keypad to wake it up and illuminate the numbers.

Step 2: Enter Your Code

• • • Enter your PIN code, followed by the asterisk (*) key.

Step 3: Open the Door

• • • Wait for the voice prompt: “Door Unlocked.”

    • Immediately after the prompt, pull the handle to open the door.

4. How to Lock the Door

• When Leaving the House: The door will lock automatically in 30 seconds after you close it. You can also press the lock sign at the bottom left of the keypad for an instant lock . Please ensure the door is fully closed.

• From the Inside (at night): For added security, you can engage the manual thumb turn / deadbolt located at the very bottom of the interior handle.

A Note About Our Solid Teak Wood Door

Our beautiful main door is crafted from solid teak wood, a natural material that "breathes" with Bangkok's tropical weather.

• What This Means: Due to changes in humidity and temperature, the wood can sometimes expand slightly. You might find that the door feels a bit snug or requires a firmer push or pull to open and close.

• What to Do: If you feel some resistance after the lock says "Door Unlocked," please don't worry! Simply give the handle a firm, steady pull to open it. When closing, give it a solid push until you hear it click shut.

• Rest Assured: This is perfectly normal for a solid wood door and does not affect the security of the smart lock. It's just the door settling into the day's weather! If you have any real difficulty, please contact us immediately.

Having Trouble? If the lock doesn't open or you have any issues, please don't hesitate to contact us immediately. We're here to help!